Terms of service
Welcome to Sensia. By accessing or using our website, placing an order, or communicating with us through our available channels, you agree to comply with the following Terms and Conditions. Please read them carefully before using our website.
1. General Information
Sensia Jewels is a jewelry brand specializing in personalized jewelry, including letter, birthstone and custom pieces designed to celebrate meaningful people, memories, and moments.
These Terms and Conditions govern your use of the Sensia Jewels website, products, and services.
2. Products and Pricing
All products listed on our website are subject to availability. We reserve the right to modify product prices, descriptions, designs, materials, or availability at any time without prior notice.
We do our best to display accurate product images, colors, descriptions, and pricing. However, slight variations may occur due to screen settings, photography lighting, product customization, or supplier availability.
In the event of an error in pricing, product information, or availability, Sensia Jewels reserves the right to correct the error, cancel an order, or contact the customer before processing the order.
3. Personalized and Custom Orders
All of the products are personalized according to the customer’s selected letters, birthstones, chain color, charm order, or other customization details.
Customers are responsible for entering the correct personalization details before placing an order. This includes initials, names, birthstones, spelling, chain color, and any special notes.
Once a personalized order has been confirmed and processed, changes may not always be possible. Sensia Jewels is not responsible for customer errors in personalization details after the order has been placed.
4. Order Process
When placing an order on our website or through any approved communication channel, you agree to provide accurate, complete, and up-to-date information for order processing and delivery.
After placing an order, you may receive an order confirmation by email or message. If there are any issues with your order, payment, personalization details, or delivery information, we may contact you for clarification.
Sensia reserves the right to cancel or refuse any order if the information provided is incomplete, incorrect, suspicious, or if the product is unavailable.
5. Payment
We accept payment through the available payment methods displayed at checkout, including major credit cards and other secure online payment options where applicable.
All payments are processed through trusted third-party payment providers. By placing an order, you authorize Sensia and its payment providers to charge the payment method provided for the total amount of your order.
Sensia Jewels does not store your full card or payment details.
6. Shipping and Delivery
We offer delivery based on the shipping options available at checkout. Delivery times and fees may vary depending on your location, order details, and delivery service availability.
Estimated delivery times are provided as a general guide. Delays may occur due to courier issues, high order volume, incomplete address details, customs procedures, holidays, or circumstances beyond our control.
Sensia Jewels is not responsible for delays caused by third-party delivery services, incorrect shipping information provided by the customer, or situations outside our control.
7. Returns and Exchanges
We accept returns or exchanges only for eligible items that are unused, unworn, undamaged, and returned in their original packaging.
To request a return or exchange, please contact us within 24 hours of receiving your order.
Personalized or custom-made items, including pieces with selected initials, names, birthstones, or specific custom details, may not be eligible for return or exchange unless the item arrives damaged or incorrect due to an error on our side.
Items that show signs of wear, damage, misuse, or missing packaging may not be accepted for return or exchange.
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of receiving your order.
You may be asked to provide clear photos or videos of the item, packaging, and order details so we can review the issue.
If the issue is confirmed, Sensia Jewels may offer a replacement, exchange, repair, or another suitable solution depending on the case.
9. Jewelry Care
Sensia Jewels pieces should be handled with care. To help preserve your jewelry, avoid direct contact with perfumes, harsh chemicals, lotions, excessive moisture, and rough surfaces.
Although some products are described as tarnish-resistant or suitable for everyday wear, jewelry longevity depends on proper use and care.
Sensia Jewels is not responsible for damage caused by misuse, improper storage, exposure to chemicals, water damage, or normal wear and tear.
10. Privacy
Your privacy is important to us. We collect and use your personal information only as needed to process orders, provide customer service, improve our website, and communicate with you.
Your information is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your data.
11. Intellectual Property
All content on our website, including product images, brand name, logo, designs, text, graphics, website layout, and visual materials, is the property of Sensia Jewels or its content providers.
You may not copy, reproduce, distribute, modify, or use any content from our website without prior written permission from Sensia Jewels.
12. Third-Party Services
Our website may include third-party services, such as payment processors, shipping providers, apps, or external links.
Sensia Jewels is not responsible for the content, policies, delays, errors, or actions of third-party websites, providers, or services.
13. Limitation of Liability
Sensia Jewels is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, products, services, or third-party services connected to our website.
Our liability is limited to the amount paid for the product or service related to the claim, where applicable.
14. Modification of Terms
Sensia Jewels reserves the right to update, modify, or replace these Terms and Conditions at any time.
Any changes will be posted on this page and will become effective immediately upon posting. Continued use of our website after changes are posted means you accept the updated terms.
15. Contact Information
For any questions, concerns, returns, exchanges, or support requests, please contact us at: sensiajewels@gmail.com